Help
Support
Something not working, or a question about your data? Here is how to reach a person at Kubyn.
We will never ask for your PIN or OTP
No one from Kubyn will ever ask for your Security PIN, an OTP, or your bank login — by phone, email, SMS, or chat. If someone does, it is a scam. Report it to support@kubyn.org.
Contact us
General support
Questions about features, your account, or something that is not working. We aim to reply within 2 business days.
support@kubyn.orgPrivacy questions
How your data is collected, used, stored, or shared — and anything about the Privacy Policy or Cookie Policy.
privacy@kubyn.orgFormal grievance
Complaints under the IT Act, 2000 and the DPDP Act, 2023. Acknowledged within 48 hours, resolved within 30 days.
grievance@kubyn.orgPostal address
Vibexio Private Limited
Chennai, Tamil Nadu, India
Getting a faster answer
Write from the email address registered to your account, and include whatever applies:
- Your registered mobile number or email — never your PIN, OTP, or bank credentials.
- Your device model and OS version, plus the Kubyn app version from Settings.
- What you expected to happen and what happened instead.
- For payment issues: the transaction reference, amount, date, and payee.
- A screenshot, if it helps — with any sensitive figures covered.
Common questions
A payment was debited but the transaction failed. What happens?
Refunds for failed UPI transactions are processed by the payment partner or your bank, normally within T+1 to T+7 working days under NPCI timelines. Kubyn does not hold or settle funds, so we cannot release the amount ourselves — but write to us with the transaction reference and we will help you track it.
How do I stop Kubyn from reading my bank data?
Account linking runs on the RBI-regulated Account Aggregator framework, and the consent is yours to control. Open the app's account-linking screen, or your Account Aggregator's own app, and pause or revoke the consent. Future fetches stop immediately.
I forgot my Security PIN.
Reset it from the sign-in screen using OTP verification on your registered mobile number or email. We cannot look your PIN up or tell you what it was — it is stored only as a cryptographic hash.
Someone is asking for my OTP or PIN, claiming to be from Kubyn.
It is a scam. We will never ask for your PIN, your OTP, or your bank credentials — not by phone, email, SMS, or chat. Do not share them, and report the attempt to us straight away.
Is a Kubyn statement the same as a bank statement?
No. Statements summarise what you have recorded in Kubyn and are for personal reference only. They are not bank statements and may not be accepted as official proof of income or account activity.
Can Kubyn tell me what to invest in?
No. Kubyn is a tracking and information tool. It is not a bank or an NBFC and not a SEBI-registered investment adviser or research analyst. Calculator outputs, insights, and assistant replies are informational only — check anything important with a qualified professional.
How do I get a copy of my data, or correct something?
Most details can be edited directly in Settings. For a full summary of the personal data we hold, or a correction we cannot make in-app, email the Grievance Officer from your registered address and we will respond within the timelines the DPDP Act prescribes.
How do I delete my account?
In the app: Settings → Account → Delete Account. Or email support from your registered address with the subject line “Account Deletion”. The full process is on the Account Deletion page.
Not resolved?
Escalate to our Grievance Officer, Grievance Officer, at grievance@kubyn.org. If the outcome still does not satisfy you, the DPDP Act, 2023 gives you the right to escalate to the Data Protection Board of India. Your rights are set out in section 7 of the Privacy Policy.